Frequently Asked Questions

Rates depend on vehicle type, distance, trip duration, and time of day. Airport transfers use fixed zone pricing from PDX, Hillsboro, and Troutdale to Portland addresses. Hourly charters bill by the hour with a minimum. We provide a written quote before you confirm, and corporate accounts receive itemized monthly invoices for easier reporting.

Cancel at least twenty-four hours before pickup to avoid charges. Cancellations inside twenty-four hours may incur a full fare because the vehicle and chauffeur are reserved for your trip. For corporate accounts, we apply the same window and document any no-show fees on your monthly statement.

Gratuity is included in most standard quotes for individual and corporate rides. If your company policy requires separate tipping or you wish to add extra, just let us know when booking. Chauffeurs never pressure passengers for tips. Itemized invoices show the fare, gratuity, and any tolls.

Yes. Corporate accounts receive centralized booking, consolidated monthly billing, and dedicated account management from our New York office. We can set up ride authorization rules, cost centers, and recurring routes for Portland offices. Invoices include trip dates, pickup addresses, and vehicle types for expense reporting.

Yes. We monitor commercial flight status for PDX, Hillsboro, and Troutdale arrivals. Your chauffeur adjusts pickup time when flights land early or late. For private aviation at Hillsboro or Troutdale, we request tail numbers and FBO details so the driver is ready at the correct terminal.

For commercial flights at PDX, the chauffeur meets you in baggage claim with a name sign. At Hillsboro and Troutdale general aviation terminals, the driver waits curbside or at the FBO reception desk. We confirm the exact meeting point when you book so you know where to look.

Child seats are available upon request for sedan and SUV transfers. Please tell us the child's age, weight, and the seat type you need when booking. We cannot guarantee installation without advance notice. Infant, toddler, and booster options are offered for family airport transfers and hourly charter trips.

The fleet includes black sedans, SUVs, and high-roof Mercedes-Benz Sprinter vans. Sedans suit one to three passengers with luggage. SUVs accommodate up to six passengers. Sprinter vans seat up to fourteen and work well for convention shuttles, roadshows, and winery groups.

We arrange wheelchair-accessible vehicles and assistance for medical center transport when requested in advance. Please share mobility requirements, appointment times, and pickup entrances so the affiliate chauffeur can plan accordingly. Not every vehicle is wheelchair accessible, so advance notice ensures the right equipment.

Yes. Sprinter van service supports up to fourteen passengers for conventions, roadshows, brewery tours, and airport groups. The van has generous luggage and equipment space. We recommend booking early for peak Portland event dates so the right vehicle is reserved.

Pets are allowed in carriers on most sedan and SUV trips with advance notice. Please tell us the carrier size and animal type when booking so we can assign a pet-friendly vehicle. Deep cleaning fees may apply for shedding or accidents.

We serve downtown Portland, the Pearl District, Lloyd District, Lake Oswego, Beaverton, Tigard, Hillsboro, and Vancouver, Washington. Our affiliates also cover longer trips to the Willamette Valley, Oregon Coast, and Seattle. Call us if your destination is outside these areas and we will check availability.